Field Service Rep HW
Company: Varian Medical Systems, Inc.
Location: Palo Alto
Posted on: October 23, 2024
Job Description:
Together, we can beat cancer.At Varian, a Siemens Healthineers
Company, we bring together the world's best talent to realize our
vision of a world without fear of cancer. Together, we work
passionately to develop and deliver easy-to-use, efficient oncology
solutions.We are part of an incredible community of scientists,
clinicians, developers, researchers, professionals, and skilled
specialists pushing the boundaries of what's possible, to improve
people's lives around the world. We embrace a culture of
inclusivity in which the power and potential of every individual
can be unleashed. We spark ideas that lead to positive impact and
continued success.If you want to be part of this important mission,
we want to hear from you.**The anticipated start date for this role
is January 20, 2025. Please ensure your availability aligns with
this timeline**The Field Service Representative (FSR) is the
primary contact for Varian Medical Systems (VMS) customer service
and repair needs ensuring that our customers' equipment operates
efficiently at all times. The Hardware FSR is responsible for
troubleshooting, repairing, installing, upgrading and performing
preventative maintenance on all designated VMS equipment according
to instructions and company guidelines. Each FSR operates in a
designated field service territory and represents VMS. This
requires a high level of professional communication with their
team, customers, management, sales, and other technical
support.
- Troubleshoot, diagnose, and repair all designated VMS equipment
within an assigned service territory, including preventative
maintenance, installations, and upgrades per VMS guidelines.
- Manage time and maintain a schedule to include preventative
maintenance, installations, and upgrades as well as incoming
customer calls demonstrating the ability to assess and prioritize
the urgency of customer requests and follow-through to
completion.
- Understand and recognize the need to escalate incidents when
necessary and/or request additional assistance from more tenured
representatives.
- Examine difficult customer issues, diagnose, and resolve the
issues, and meet established FSR levels.
- Maintain effective territory management and expense control
which includes timely completion and submission of field service
and expense reports along with management of consignment and other
required documentation according to VMS procedures.
- Develop and maintain strong customer relationships using strong
written, verbal, and interpersonal communication skills.Minimum
Required Skills and Knowledge:
- Frequent use and application of technical documentation,
standards, principles, concepts, and techniques in the field.
- Uses acquired job skills and company policies to complete
assigned tasks.
- Sound knowledge of and professional experience with electronic
and electro-mechanical engineering, testing equipment used for
verification/checkout and calibration of electronic equipment.
- Sound knowledge of and professional technical experience with
micro-computers/PC based systems
- Sound computer usage and debugging skills. Ability to identify
and repair routine software and delivery system network
problems.
- Identify and resolve simple imaging system defects.
- Performs routine maintenance, including major STBs.
- Proficient at diagnosing and solving moderately complex
mechanical problems, including simple vacuum leaks.
- Able to perform vacuum system gun replacements and target
replacements. Achieve certification status for C3 products.
- Meets all Vendor Credentialing requirements necessary to gain
VMS client site access, unless prohibited by law. These
requirements vary by client and may include but are not limited to:
Proof of valid identification (photo, driver's license, SSN)
Criminal background checks Drug screens Immunizations (Hep B, MMR,
Varicella, Influenza, Tetanus) Annual TB testing Healthcare
trainings.
- Minimum: HS Degree or Equivalent Preferred: Associate degree,
technical /vocational training or military experience with
electronics and 2 - 5 years of related experienceOther Desired
Skills and Knowledge:
- Able to handle difficult customer situations including
troubleshooting while the customer is observing.
- Is assigned as primary support for machine accounts for which
certification has been completed.
- Be able to understand and utilize the escalation process to Sr
FSR, Management, NTS, PSE, Applications Required Certifications and
Training: Has completed all required VMS training classes for C3
products Has completed VMS HW Level II and Imaging Level II
certification testing.
- Experience Level with Business Tools: Familiar with business
tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with HCM (e.g., Workday) or equivalent ERP product and
productivity software desired.Candidate must live within close
proximity or be willing to relocate to Southern California. This is
a field based "remote" position that requires onsite work at
several local customer locations.Please Note: Qualified Applicants
must be legally authorized for employment in the United States.
QualifiedApplicants will not require employer sponsored work
authorization now or in the future for employmentin the United
**The anticipated start date for this role is January 20, 2025.
Please ensure your availability aligns with this timeline**Position
must have full access to Varian client sites to perform the
essential functions of this position. Many clients require Varian
employees and representatives to meet certain Vendor Credentialing
requirements before they will be allowed to have access to their
sites. Unless prohibited by law, position must meet all Vendor
Credentialing requirements necessary to have full client access and
must continue to meet those requirements during the course of
employment in this position. These requirements vary by client and
may include, but are not limited to: Proof of valid identification
(photo, driver's license, SSN) Criminal background checks Drug
screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza,
Tetanus) Annual TB testing Healthcare trainingFighting cancer calls
for big ideas.We envision a world without fear of cancer. Achieving
this vision takes dedication and commitment from all of us, every
single day. That's why we celebrate and value the distinctly
beautiful and intersectional identities of each of our employees.
We are a mirror of our patient-base, which allows us to innovate.
Big ideas come from everywhere, and the best ideas are fostered by
our unique individual experiences. At Varian, we encourage you to
bring your whole self to work and believe your bold and authentic
perspective will help to power more victories over
cancer.#TogetherWeFightEqual Employment Opportunity StatementVarian
is an Equal Opportunity and Affirmative Action Employer encouraging
diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to their race, color,
creed, religion, national origin, citizenship status, ancestry,
sex, age, physical or mental disability unrelated to ability,
marital status, family responsibilities, pregnancy, genetic
information, sexual orientation, gender expression, gender
identity, transgender, sex stereotyping, order of protection
status, protected veteran or military status, or an unfavorable
discharge from military service, and other categories protected by
federal, state or local law.EEO is the LawApplicants and employees
are protected under Federal law from discrimination. To learn more,
.Pay Transparency Non-Discrimination ProvisionVarian follows
Executive Order 11246, including the Pay Transparency
Nondiscrimination Provision. To learn more,.The base pay range for
this position isMin $57,200 - Max $97,400The pay wage range shown
is based on the job posting's primary location. Actual compensation
packages are based on a wide array of factors, including but not
limited to skill set, experience, certifications, and
location.
Keywords: Varian Medical Systems, Inc., Palo Alto , Field Service Rep HW, Sales , Palo Alto, California
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