Community Investment Operations, Assoc. Dir.

Company: FHLBank San Francisco
Location: San Francisco
Posted on: April 28, 2025

Job Description:

Job Description:

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Intro

The Community Investment Department (CID) administers grant programs for affordable housing and economic development and carries out the Bank's mission by partnering with member financial institutions and supporting them to address the housing and economic development needs of the communities they serve.

Purpose

The Operations team works closely with other inter-department teams to provide key technology, data analytics, regulatory reporting, program management, and administrative support to enable CID to efficiently and effectively carry out the Bank's mission while ensuring corporate and regulatory compliance in a highly regulated environment. This integral and multifunctional position's main areas of focus are business technology needs, the Affordable Housing Program's competitive application process, and reporting and regulatory compliance.

Major Responsibilities

Manage Department Technology Initiatives
Serves as senior business analyst and product owner for Community investment systems, including the new Community Investment technology platform.
Manage and provide production support for the department's technology platforms: track, prioritize, and remediate defects and enhancements; if needed, liaise between the department and the platform's vendor support team.
Responsible for building collaborative relationships across the Bank and cross functional teams to successfully define, document and translate business processes / business system requirements into functional specifications.
Identify and implement opportunities to enhance the new technology platform with a focus on improving external and internal experience, streamlining and automating processes, and scaling programs and maximizing systems capabilities.
Participate in CID program application processing and evaluation
Assist with the competitive Affordable Housing Program (AHP) application process planning, coordination, and implementation. Score, evaluate financial feasibility and need for subsidy, and recommend submitted applications for approval. Manage grant progress reporting and certification processes and provide technical assistance to awardees.
Assist as needed with the WISH, AHEAD, and Community Investment Cash Advance (CICA) programs.
Manage Reporting and Regulatory Compliance
Manage and coordinate member regulatory compliance with the Federal Housing Finance Agency Community Support Program and provide technical assistance to members.
Manage the inventory and tracking of internal documents and process controls compliance. Coordinate the department's compliance with Sarbanes-Oxley requirements for controlling spreadsheets.
Provide Administrative Support
Perform ad hoc cross functional responsibilities in support of the team and department.
Assist with research, planning, and implementation of special projects.

Skills/Knowledge

Bachelor's degree in Business Administration, Finance, or a related field, or equivalent education or work experience required. Masters' degree in Business Administration preferred.
Minimum of eight years of experience working with business technology, finance, and/or real estate or community development administration within a financial institution, public agency, or affordable housing nonprofit preferred. Familiarity with affordable housing or community development financing desired.
Demonstrated project management skills, including the ability to organize and gather detailed information, oversee multiple tasks, make appropriate procedural decisions, and know when to escalate issues to senior level management.
Ability to work collaboratively and multitask effectively under pressure, both independently or as a member of a team.
Strong organizational, analytical, and problem-solving skills are required. Must be able to analyze, interpret, apply, and communicate policies, procedures, and regulations effectively.
Demonstrate excellent interpersonal and communication skills, verbally and written, with all levels of an organization including external clients, internal management, and team members.
Strong knowledge of Excel, Word, and basic database concepts, with the ability to quickly learn new systems and applications, is required.
Familiarity with Atlassian Kanban, Agile, Scrum, or other project management systems desired.

SALARY RANGE: $135K - $150K

The Federal Home Loan Bank of San Francisco is committed to the principles of equal opportunity in employment (e.g., employees, applicants) and in contracting (e.g., suppliers, vendors) regardless of race, color, religion, sex, national origin, disability status, genetic information, age, sexual orientation, gender identity, status as a parent, or any other characteristic protected by law. We are committed to cultivating a workplace free of unlawful discrimination, harassment, and retaliation, and are dedicated to fostering vibrant communities by serving as a reliable source of liquidity and resources for affordable housing and economic development.

Salary ranges reflect the base salary that the Bank reasonably expects to pay for a given role and is not inclusive of annual incentive award opportunities, retirement benefits or the value of other health and welfare or other ancillary benefits. We consider many factors when determining base salaries such as individual background and experience, the competitive environment, education, particular skill set(s), and industry and institutional knowledge.

The Bank is committed to offering all team members challenging and engaging work with market competitive pay, retirement, and benefit offerings. In support of this commitment, the Bank routinely engages in market competitive benchmarking surveys and analysis to ensure our team members continue to be paid fairly and competitively.

Keywords: FHLBank San Francisco, Palo Alto , Community Investment Operations, Assoc. Dir., Other , San Francisco, California