Operations Supervisor

Company: Radiate Hospitality
Location: Palo Alto
Posted on: March 30, 2025

Job Description:

What We Look For...We are looking for a supervisor to be part of a first-class Operations Team that provides assistance in the day to day activities of the Hotel.The Key Responsibilities

• Handle guest problems/complaints, keeping General Manager informed or deferring guests to General Manager for handling.
• Be knowledgeable of all duties performed by the Guest Service Concierge, Breakfast Attendant, Housekeeping and Maintenance Technician including computer and cashier systems, as well as the reservations system including room rates and types of accommodations.
• Coordinate staffing and payroll to conform with productivity and budgetary standards.
• Monitor associate productivity and reduce staffing as business demands.
• Provide training to new associates.
• Oversee and participate in the prompt and courteous check-in and check-out of customers ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.The Model Qualifications
  • Previous front desk, reservations, and/or hospitality experience preferred.
  • 1+ year of supervisor experience.Be Bold. Apply Now.Like what you see? If interested, please apply to be considered for this position.*Radiate Hospitality is an Equal Opportunity Employer.
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Keywords: Radiate Hospitality, Palo Alto , Operations Supervisor, Other , Palo Alto, California