SR OUTBOUND PRODUCT MANAGER
Company: ServiceNow
Location: Santa Clara
Posted on: October 20, 2024
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Job Description:
It all started in sunny San Diego, California in 2004 when a
visionary engineer, Fred Luddy, saw the potential to transform how
we work. Fast forward to today - ServiceNow stands as a global
market leader, bringing innovative AI-enhanced technology to over
8,100 customers, including 85% of the Fortune 500 -. Our
intelligent cloud-based platform seamlessly connects people,
systems, and processes to empower organizations to find smarter,
faster, and better ways to work. But this is just the beginning of
our journey. Join us as we pursue our purpose to make the world
work better for everyone.ServiceNow is looking for an Outbound
Product Manager for Platform Solutions. This is a highly visible
role, interacting heavily with customers and executives at
ServiceNow and owning key enablement responsibilities that impact
the product success and customer adoption of our products.The Sr.
Outbound Product Manager will focus on the success of our customers
adopting our agent collaboration and routing products and their
GenAI components.In this role, you have key responsibilities
related to the delivery of Platform Experience Products, including
working with internal BU partners and Inbound Product Managers,
driving customer experience roadmaps, and aligning with customers'
desired outcomes. These responsibilities allow for cross-functional
workloads and daily interactions with Customers, Partners, Product
Management, Design, Marketing, Support, and Engineering.What you
get to do in this role:Deliver high-quality technical enablement
content that facilitates product adoption at-scale.Present and
influence C-level executives on key initiatives, resourcing, and
growth strategiesCollaborate with Product Marketing to develop
programs and GTM content across cross-functional teams including
content creation for product launches, website content, social
media, product videos, webinars, tradeshows, case studies, blog
posts, and moreEvangelize the value of the technology at executive
briefings, marketing events, webinars, as well as other sales and
marketing channelsProduce and deliver sales education
materialsDevelop an understanding of how our customers use our
agent collaboration and routing products including top customer
pain points and product opportunities.Collaborate with Inbound
Product to influence product roadmap, vision, and strategy by
representing the voice of the customer.Work directly with the
pre-sales and sales teams to nurture, grow, and close in-flight
opportunitiesConduct demonstrations of the product, both standard
and tailored to prospects and existing customersMaintain a firm
grasp of the competitive landscape and identify areas of
competitive differentiation for internal consumption and
competitive programs5+ years of experience in product management,
product marketing, customer success, or pre/post-sales/product
development experienceComfortable delivering product presentations
to large audiencesExperience working with a high-growth SaaS
product line preferredConsistent track record of working
cross-functionally to deliver business impactDemonstrated customer
obsession in engagementsExcellent people and presentation skills to
engage with all levels of customers, colleagues, cross-functional
teams, executive stakeholders, and partners.Strong networking and
influencing skills; able to drive extended and virtual teamsProven
track record in constructing compelling positioning and thought
leadership contentOutstanding written and oral communication
skills.Proven creative thinker that can generate and execute on
innovative product experience ideasNot sure if you meet every
qualification? We still encourage you to apply! We value
inclusivity, welcoming candidates from diverse backgrounds,
including non-traditional paths. Unique experiences enrich our
team, and the willingness to dream big makes you an exceptional
candidate!For positions in this location, we offer a base pay of
$123,300 - $209,700, plus equity (when applicable),
variable/incentive compensation and benefits. Sales positions
generally offer a competitive On Target Earnings (OTE) incentive
compensation structure. Please note that the base pay shown is a
guideline, and individual total compensation will vary based on
factors such as qualifications, skill level, competencies, and work
location. We also offer health plans, including flexible spending
accounts, a 401(k) Plan with company match, ESPP, matching
donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role
is located and is subject to change based on work location.Work
PersonasWe approach our distributed world of work with flexibility
and trust. Work personas (flexible, remote, or required in office)
are categories that are assigned to ServiceNow employees depending
on the nature of their work. Learn more here
(https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf)
.Equal Opportunity EmployerServiceNow is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, creed, religion, sex,
sexual orientation, national origin or nationality, ancestry, age,
disability, gender identity or expression, marital status, veteran
status, or any other category protected by law. In addition, all
qualified applicants with arrest or conviction records will be
considered for employment in accordance with legal
requirements.AccommodationsWe strive to create an accessible and
inclusive experience for all candidates. If you require a
reasonable accommodation to complete any part of the application
process, or are unable to use this online application and need an
alternative method to apply, please contact
talent.acquisition@servicenow.com for assistance.Export Control
RegulationsFor positions requiring access to controlled technology
subject to export control regulations, including the U.S. Export
Administration Regulations (EAR), ServiceNow may be required to
obtain export control approval from government authorities for
certain individuals. All employment is contingent upon ServiceNow
obtaining any export license or other approval that may be required
by relevant export control authorities.From Fortune. -2024 Fortune
Media IP Limited. All rights reserved. Used under license.
Keywords: ServiceNow, Palo Alto , SR OUTBOUND PRODUCT MANAGER, Executive , Santa Clara, California
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