Associate Director, Donor Experience
Company: Stanford University
Location: Palo Alto
Posted on: October 20, 2024
Job Description:
Stanford's Graduate School of Business (GSB) has built a global
reputation based on its immersive and innovative management
programs. We provide students a transformative leadership
experience, pushing the boundaries of knowledge with faculty
research, and offering a portfolio of entrepreneurial and
non-degree programs that deliver global impact like no other. We
are committed to advancing diversity, equity, and inclusion in
service of our mission of developing innovative, principled, and
insightful leaders who change lives, change organizations, and
change the world. We invite you to be part of this mission.The
Director of Donor Relations and Development Communications in the
Stanford Graduate School of Business (GSB) seeks an Associate
Director, Donor Experience. The Associate Director will work with
key stakeholders in the GSB and university Office of Development to
engage and steward the business school's principal gift donors in a
dynamic environment. The Associate Director leads the creation and
implementation of programs, collateral, and communications to
elevate principal gift donor relations activities.In this role, you
will have the opportunity to be a strategic thought partner to
senior leaders in building new programs and approaches to engage a
new generation of principal gift donors at Stanford GSB.Your
primary responsibilities include:
- Lead donor relations strategy for principal gifts donors by
working closely with key stakeholders across GSB Development and
the central university Office of Development (OOD) to strategically
design, create, and implement detailed top-donor stewardship plans,
including mapping out reporting, touchpoints, and events over
short-term and longer-term timelines for GSB principal gift
donors.
- Act as a strategic thought partner to senior leadership (GSB
Principal Gifts, GSB Dean's office, GSB faculty leaders, University
Principal Gifts, OOD leaders). Develop and implement related and
complementary stewardship touchpoints and engagement strategies for
multi-generational alumni/donor families, emerging philanthropic
leaders, and, when helpful, principally-rated constituents who are
currently giving at the major gifts level. Identify opportunities
for above-and-beyond touchpoints, celebrations, and collateral to
engage and inspire the GSB's most generous donors.
- Lead the research, development, and production of highly
customized and compelling stewardship reports - via incorporating
the GSB Dean's voice and input, inspiring storytelling, in-depth
interviews with GSB faculty and students, and interactive features
- and utilizing additional design and writing expertise when
necessary. Write detailed stewardship reports with broader
dissemination in mind for repurposing within Donor Relations and
Development Communications for other stewardship collateral as well
as future principal gift and major gift proposals. Partner with
University Principal Gifts, Central Donor Relations, and other
schools and units around stewardship practices to help ensure the
best possible donor experience across the university.
- Lead, manage and implement programs that streamline and elevate
principal gift reporting and donor engagement, including:---
Briefings for the GSB Dean, university leadership, and key
volunteers leading peer-to-peer solicitations;--- Dean's
correspondence in coordination with Dean's office, Dean's
Communications team, and gift officers;--- Collateral that
articulates the impact and potential of transformative gifts to the
GSB in partnership with GSB Marketing and Communications, Campaign
Operations, Central OOD, and others.
- Manage relationships and collaborate with key GSB internal
stakeholders. Partner closely with multiple External Relations
teams to ensure integrated messaging and shared experiences across
programs. Serve as a resource and close strategic partner to GSB
Principal Gifts by building relationships and meeting regularly
with gift officers. Work closely with the GSB Dean's office, GSB
Finance, and program staff to help ensure transformative gifts are
implemented and utilized in accordance with donor expectations and
university policy in a timely manner through the strategic creation
of gift funds and close monitoring of gift fund expenditures.
- Direct the creation, scaling, execution, and management of a
Principal Gifts campaign donor cohort, including overseeing the
related collateral and programming, as part of the GSB's second
century.
- Optimize use of university database for alumni/donor records,
systems, and internal GSB processes for planning and record-keeping
to develop, track, and analyze progress and results of Principal
Gifts donor relations activities to guide decision-making.
- Source, assess, and contract with freelance vendors as needed
(writers, graphic designers, videographers, event planners,
etc.).To be successful in this position, you will bring:
- Bachelor's degree and seven years of relevant experience, or
combination of education and relevant experience.
- Ability to understand and articulate how donor relations
supports and advances the broader fundraising agenda.
- Demonstrated project management skills.
- Strong client service orientation and attention to detail.
- Excellent interpersonal skills, and professionalism to interact
with a wide range of people at different levels of an
organization.
- Exceptional verbal and written communication skills, including
the ability to edit high-level correspondence.
- Demonstrated experience leading project teams.
- Proven ability to effectively and efficiently manage multiple
priorities, with competing deadlines.
- Must be able to find and interpret relevant information.
- Demonstrated sound judgment in situations requiring independent
decision-making and in handling confidential and sensitive
material.
- Ability to work a hybrid schedule.
- May require working flexible hours, including nights and
weekends.In addition, preferred requirements include:
- Demonstrated success leveraging leadership and influence skills
to strategically motivate constituencies towards fundraising goals
is highly preferred.
- Excellent planning, organizational and analytical skills are
highly preferred.
- Demonstrated success in navigating ambiguity is highly
desired.
- Subject matter expertise related to Stanford processes,
systems, and academic mission preferred.
- Demonstrated ability to manage financial data and systems
preferred.
- The ability to apply innovative approaches to problem-solving
is highly desirable.The expected pay range for this position is
$122,000 to $162,000 per year.Stanford University provides pay
ranges representing its good faith estimate of what the university
reasonably expects to pay for a position. The pay offered to a
selected candidate will be determined based on factors such as (but
not limited to) the scope and responsibilities of the position, the
qualifications of the selected candidate, departmental budget
availability, internal equity, geographic location and external
market pay for comparable jobs.At Stanford University, base pay
represents only one aspect of the comprehensive rewards package.
The Cardinal at Work website
(https://cardinalatwork.stanford.edu/benefits-rewards) provides
detailed information on Stanford's extensive range of benefits and
rewards offered to employees. Specifics about the rewards package
for this position may be discussed during the hiring process.How to
ApplyWe invite you to apply for this position by clicking on the
"Apply for Job" button. To be considered, please submit a cover
letter and r--sum-- along with your online application.
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Keywords: Stanford University, Palo Alto , Associate Director, Donor Experience, Accounting, Auditing , Palo Alto, California
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